Safety & trust
What keeps a robot safe to have in your home or business, in plain language.
Safety controls
- Every robot has a physical emergency stop and a stop control in the app that takes effect immediately.
- Robots move deliberately and keep a safe distance from people, pets and obstacles while working.
- Each robot's profile states plainly what it can and cannot safely do before you book it.
- Weight limits, terrain limits and tool restrictions are enforced automatically — a robot will not attempt a job outside its limits.
Operational oversight
- Most robots in the fleet can be taken over by a human remote operator if a job needs judgement a robot shouldn't make alone.
- Some compact models need someone on site while they work — this is stated up front on that robot's profile, never discovered after booking.
- Our operations team monitors active bookings and can intervene, reassign a different unit, or send support if something isn't right.
Privacy — sensors and cameras
- A robot's sensors and cameras are used only for navigation, safety and the task it's there to do.
- Footage and sensor data are never used for marketing and are not shared beyond what's needed to operate and support your booking.
- Data is kept only as long as needed for safety, support and billing purposes, then removed.
- You can ask what data was collected during a booking through support at any time.
Emergency stop & incidents
- Press the physical stop button on the robot, or use Stop in the app, to halt it immediately.
- If something goes wrong, report it through Support in the app or on the support page — a real person follows up on every report.
- A remote operator can pause or redirect a robot mid-job if it becomes stuck or the situation changes.
Your responsibilities
- Give the robot clear, unobstructed access to where it needs to work.
- Keep pets and children away from the robot while it's working, especially for jobs using tools.
- Stay on site if a robot's profile says supervision is required.
- Tell us straight away, using the emergency stop and support, if anything seems wrong.
Questions before you book?
The FAQ covers the questions first-time customers ask most, or reach us through support.